Effective Date: {2025}

At Surali (The Heaven of Fashion) , your privacy is our priority.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name, billing and shipping addresses

  • Phone number and email address

  • Payment details (handled securely through third-party gateways)

Technical Information

  • IP address, browser type, device information, operating system

  • Cookies and similar tracking data

Order and Transaction Data

  • Purchase history, order details, and return information

Other Information

  • Messages or feedback you provide to our customer service team

  • Participation in surveys, promotions, or marketing campaigns

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Manage billing, refunds, and returns

  • Communicate with you about orders or support requests

  • Improve our website, products, and customer experience

  • Send promotional messages, offers, and updates (you can opt out anytime)

3. Sharing Your Information

We may share your information with:

  • Service providers who help us process payments, deliver products, or analyze website performance (all are bound by confidentiality agreements)

  • Legal authorities, if required to comply with law or protect our rights

  • Business partners in the case of a merger, acquisition, or restructuring

We never sell your personal data to third parties.

4. Cookies and Tracking Technologies

Our site uses cookies to:

  • Enable essential website functionality

  • Analyze user behavior and traffic (e.g., via Google Analytics)

  • Personalize content and ads

You can control cookies through your browser settings, but disabling them may affect site functionality.

5. Payment Security

We use secure, trusted third-party payment gateways (e.g., PayPal, Stripe, or local IPG providers).
Your card or bank details are not stored on our servers — they’re handled securely by payment processors using encryption and tokenization.

All data transmission is protected via SSL (HTTPS) encryption.

6. Your Rights

Depending on your region, you may have the right to:

  • Access or request a copy of your personal data

  • Correct or update your information

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent for marketing communications

To exercise these rights, please contact us (see Section 11 below).

7. Children’s Privacy

Our website is intended for individuals aged 18 and above.
We do not knowingly collect personal information from children.
If a child’s data has been provided without consent, please contact us — we will delete it immediately.

8. Data Protection and Retention

We take appropriate technical and organizational measures to safeguard your data.
However, no online platform is completely secure — in case of a data breach, we will promptly notify affected users as required by law.

We retain data only for as long as necessary to fulfill our business and legal obligations.

9. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those websites.
Please review their privacy policies before sharing personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Effective Date”.
Significant updates will be communicated via email or on-site notice.

11. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy, please contact us at:

Email: {email@surali.com}
Address: {Company Address}
Phone: {Phone Number}

12. Legal Disclaimer

This Privacy Policy is provided for informational purposes and does not constitute legal advice.
If you need legal assistance, please consult a qualified professional.